Gaudy Tresses by Ima is committed to providing the best customer service there is to be given to our customers. If there are any questions or concerns about our products, shipping process, etc., we ask that you kindly email us first before placing an order. This way, we can better service you while making sure you receive your desired product.
Inquiries can be made via email at [email protected]. Please allow 24-48 hours for us to respond.

Understanding that mistakes can happen, and if any are made on our end, we will refund your purchase or exchange your product at no cost to you. 
If there is an error made on behalf of the customer(ex. Customer ordered the wrong hair, length, etc), an exchange can be offered and a processing fee of $75+ and shipping cost will be charged. (Errors caught before order processing starts, will not be charged. PLEASE EMAIL SUPPORT AS SOON AS THIS HAPPENS at [email protected])

The incorrect products you received will also have to be returned in the same condition that they were received. For packages that are damaged or missing, please see our "Processing & Shipping Policy".